Your service &
your information.

What the service does

Automated answering, approved FAQs, confirmed enquiries and notifications. Appointments require verified external booking. Field-service visits are requests awaiting scheduling unless the capability gate has passed.

Pricing & cancellation

Pilot prices are £149/month for 300 AI minutes or £249/month for 600 minutes and booking with up to five calendars. Each additional calendar is £5/month. Optional extra use is £0.35/minute within the agreed monthly allowance, which defaults to £0. Applicable tax is shown before acceptance. Activation, cancellation, support and liability terms need legal review before paid signup.

Data and suppliers

The selected voice service uses Retell or Vapi. Twilio provides telephone routing, Nylas connects calendars, Stripe manages billing, Clerk manages identities, and Resend sends notifications. Render and the managed PostgreSQL provider host the application. The final supplier configuration and processing conditions must be disclosed before acceptance; hosting in Europe alone does not establish European processing by every supplier.

Recording and retention

The receptionist identifies itself as automated. By default the requested voice configuration disables stored recordings/transcripts. The platform provides 90-day structured enquiry history, administrator exports and scheduled deletion of expired enquiries. Optional supplier recording is disclosed separately; Retell is configured for 30-day retention. Vapi retention and deletion controls require account-level verification before activation. Commercial agreement receipts and billing ledgers use a separate retention policy that must be reviewed before open signup.

You can withdraw consent for a cloned voice in your setup. Withdrawal immediately blocks that voice from selection and use, and pauses any answering service that depends on it. Supplier deletion is handled and verified separately; withdrawal alone does not confirm supplier deletion. Pausing answering does not cancel your subscription.

Support and pending documents

For account support, contact hello@lvgrv.co.uk. Include your business name and enquiry reference where relevant.

Service terms, Article 28 data-processing agreement, subprocessor register, privacy notice, support policy and cancellation wording require a reviewer and publication. The acceptance flow records a representative, version, timestamp and exact quote once these gates pass.